Move US to Relocation

I had issues from day 1. It’s been over 1 year and I’m still trying to get my $30. check from them. They broke items, lost items, offered me other people’s property items that they had on the truck and they finally offered me $30. for all the numerous telephone calls, frustration, damage to my property and all my lost items. Really!!! Let alone going through a different company for the claim and that’s another story in itself. I have been so frustrated that I just wanted to get this over with. Now it’s just the point to get my $30. Numerous times they have lost my paperwork that I had filled out and also a claim release form that I had to have it notarized, Thomas Brown said they never received it and it was all my fault let alone the 2 hour wait to talk to somebody.

Thomas Brown is unprofessional and doesn’t care about anybody’s property or customer service plus he will add additional costs when he comes to pick up your furniture. He told me to text over the claim release form again since they don’t have it to a telephone number that doesn’t accept text messages. I thankfully saved his cell phone number at the time of the move and sent it directly to him.

I would love to hear from the owner of this company. I guess that I shouldn’t hold my breath because nobody else has returned any calls.

Move size: 2 Bedroom Home Service cost: $2361

STAY AWAY FROM THIS COMPANY..AND, ARROW MOVING and STORAGE!! If an option to give them a "0" rating was available, that would be the number chosen. I moved from Texas to Georgia and this is the company Arrow Moving & Storage outsourced my move to. In all of my discussions with Arrow Moving they never mentioned they would outsource the move to another vendor. The movers arrived a day late from originally scheduled. When they did finally arrive three of their moving crew did not show up. I was told they were in an accident on the way to my house..was this true?? Due to them being short handed, it took them until Midnight to complete the move since I had to be out of the by that night. I also had a storage unit they needed to load on the truck. I was told my load would be the only household on the truck. This was not the case. There were two other households on the truck. Due to this being the situation, the contents of the storage unit would not fit on the truck. A smaller rental truck had to be used, then offloaded to a semi. I did not receive the contents from the storage unit until two weeks after the first portion of my contents were delivered. When I asked why my household items would not fit on the truck, they were abrupt and told me "I had more stuff than scheduled"!! When moves are scheduled they are based on an estimate of contents, do the moving companies not realize no estimate is accurate. An estimate is just that..an estimate.They should allow for a percentage of the estimated for overage. I had paid for the original estimated cubic feet prior to the move and was told if additional was owed the driver would tell me the amount in order for it to be paid upon delivery of the contents. Since the storage unit items would not fit on the semi, I was told I would have to pay upfront in order for them to take the contents of the storage unit. What choice did I have?? It was either pay them then or my items would not be moved. Upon the semi arriving in Georgia, it was a disaster. Furniture was broken, most of the other furniture had scratches and nick or areas on the furniture that would need to be repaired. A new bedroom set look as if I had it for 20 years. Box after box of dishes were broken. Boxes were crushed! The first load delivered, the men were different that those loading the truck in Texas. They were very nice and acted as if they cared about my belongings. The second load delivered, the men were rude and threw my belonging around as if they couldn't get out of my house fast enough. With the second crew, they were actually scary and I wasn't sure I wanted to be in the house alone with them. I contacted Arrow Moving and Storage and they transferred me to Move Us to Relocation to advise them of the condition of my items. Since I was so upset, the "manager" told me he would handle my claim/issue personally. I took pictures of all the damaged items and forwarded to him via email. After approximately three weeks, I was offered $350 for all of the damage. Mind you, a bed and table were so damaged they had to be thrown away!! I would not accept their offer and told them they needed to reevaluate. Since I would not accept the offer, they referred me to a third party claims company and would no longer communicate with me. The claims company required all the same information to be submitted in order for the claim to be "reconsidered". I sent an email back to the moving company advising them that they had all the information and I expected them to work with me on a reasonable settlement. To date, I have not even received a reply. These people are crooks and have no respect for your belonging. Arrow Moving and Storage misrepresented their service and did not provide the service contracted!! I'm writing this review in hopes that no one else is submitted to this type of treatment. Save yourself a lot of heart ache, stress and aggravation, don't use either of these companies.

Move size: 4 Bedroom Home Service cost: $13000

I've used this company twice and have been extremely happy with the service both times. My first move was an interstate relocation from Oklahoma to Texas in 2018 and just now I've relocated again back to Oklahoma. The staff was very courteous and professional, and I had the pleasure of having Mayelo as the foreman of my move both times. I've never seen someone wrap furniture so quick! I left for thirty minutes to grab lunch for the crew and my entire living room was wrapped or packaged. I highly recommend Move Us To!

Move size: 3 Bedroom Home Service cost: $6500

This company has a D- rating from BBB. They are unprofessional. They do not know how to pack or move a person’s belongings. They were hired as a third party to move belongings from TX to MN. There were times when I could not get a hold of anyone at their company for a week at a time. The addresses they have listed are empty buildings. They took 34 days to move my belongings. Then on the day of delivery threatened to drive away with my belongings if I didn’t give them more money. They broke into my fiancé’s tool box and broke it. My things were covered in dirt and leaves like they had been sitting outside. Most of my things were damaged. Stay away from this company.

Move size: 1 Bedroom Home Service cost: $1700

This company is a total disaster. Thomas the owner is not engaged in solving problems. They failed to deliver the goods as contracted. They provided no communication on changes and excuses on delays and damages. Their packaging process was extremely poor as several items were crushed beyond belief. They lost a wardrobe box and have made little to no effort to find it. Jamie the operations manager, is useless. Fails to return calls promptly, knows little about the business, and doesn't care about customer support

Move size: 1 Bedroom Home Service cost: $4400

DO NOT TRUST THEM WITH ANYTHING!!

They were rude, dishonest, aggressive, and did nothing to maintain communication regarding my items. They tried to charge me additional fees constantly and "lost" several items (including a brand new mattress) and damaged much of what was delivered. Nearly every box was wet, torn, and crushed. As was my furniture. At delivery, the driver wouldn't let me read my paper work. He kept pulling it away from me and tried to force me to sign a document saying everything was received in "good" condition.

They left me with someone else's mattress and despite numerous attempts over the past month I have received no updates on if they have found mine. They also have not contacted me regarding the mystery mattress and if someone is coming to retrieve it.

This company will lie to you, steal, and break all of your belongings then look you in the eye and be shocked that you are upset about it. PLEASE do not suffer the way I have. Find another way to move your things.

Move size: 1 Bedroom Home Service cost: $2400

A couple of the things wouldn't have been that big of a deal, but they started adding up real quick! Our pickup date got pushed back. Multiple miscommunications on their end about timing. They don't answer the phone number(s) they provide for you. They originally told us that "weight wasn't an issue and to utilize space" so we filled our coolers and safe and cabinets with stuff, but were told upon arrival that everything had to be removed and repacked in boxes, which changed how much space we needed and our stuff wouldn't fit on their truck anymore. They wouldn't load suitcases or duffel bags with stuff in it. (I guess I can understand that, but COMMUNICATION IS KEY!!) My husband had to remove all our items off the truck by himself and they drove away without any further communication. I have tried calling and emailing over the past couple of days to no avail. I guess I'm saving myself the headache of working with a company that isn't trustworthy, but I'm not sure that's worth the $509 deposit they charged me!!

When you're packing up your beloved belongings and moving them cross country, you want to find a company you can trust with your stuff. They are NOT that company. They may quote you a cheaper price than competitors up front, but I promise you the headache and the lies and the extra fees they try to sneak in there will add up quicker than you think!!

Move size: 2 Bedroom Home Service cost: $1800

If you choose them or get dispatched to them avoid it, because I had 3 leather jackets stolen, 11 Xbox games and headset stolen, a Mac book pro stolen, and dell touch screen, a 800.00 foam mattress stolen, and there was condensation damage to my furniture. They hardly answer their phone and it was almost impossible to schedule a bill of landing with them. Stay away from Mover brokers. When your stuff switches trucks your items will get stolen. And even if you fill out a claim on movingclaims.net they go by the weight of your items not worth. You can't even sue them for lawyer's fees if you take that route. The mover brokerage is a legal SCAM which is horrid.

Move size: 1 Bedroom Home Service cost: $1491

Once they take you things and money you will not hear from them again. Thomas is RUDE and did not honor price match because company did not have the a rating his own company does not have A+. The inventory guy need to use my bathroom and did not communicate with his mover, who were rude to me for not being informed about the distance to the elevator (it was long). My belongs were picked up over a week ago, I have no clue where they are at. I have make no more than 30 calls to Thomas, the main number, and the inventory guy; NO ONE CALLS BACK. I only want to know when I can expect my things. THIS IS A SCAM and I am filing formal complaints.

Move size: Studio Service cost: $1400